Frequently Asked Questions

1. There is 2 Healthmetrics App in Appstrore/Google Play, which one should I download?
   • Please find the app that labelled "HealthMetrics" (NOT HealthMetrics Employee App), or you can refer to the correct link on the guidelines Downloading HealthMetrics App
2. Can I use my old account (AAA Mobile) for signing in?
   • Since AAA Mobile is different apps, kindly re-register with your email to sign in. Please follow the guidelines Register & Sign In to Healthmetrics Account
3. How do I check my benefits entitlements?
   • Kindly log in to the HealthMetrics application and link your Corporate/Insurance Account. Once linked, scroll down on Home screen menu to view the benefit entitlements for the chosen profile. Please refer to guidelines on View Limits and Entitlements/Benefit Details.
4. How do I link my Corporate/Insurance Profiles?
   • Please log in to the HealthMetrics application and select 'Add a Profile.' Enter your 'Card Number,' 'Nationality,' 'NIK/Passport,' and 'Date of Birth' to link your Corporate/Insurance Account. Refer to our guidelines on Link Corporate/Insurance Profile Card
5. How can I view my family benefits (spouse and dependants)?
   • You need to add manually your spouse's and dependant's corporate/insurance profile. Follow the guideline how to Link Corporate/Insurance Profiles for each family members that you want to add.
6. What do I need to do if I get error message "Member Profile/ Member Card Not Found"?
   • Please make sure you have input the correct Card Number and Date of Birth. If it's still giving you error, please contact your Human Resources Business Partner to make sure your data is correct in the system.
7. How do I find my Card Number?
   • Please refer to your physical card to locate your Card Number.
8. How to view my E-card?
   • Select the card profile you want to view the E-card and tap on the profile card chosen. Please refer to guideline how to View E-Card
9. How do I submit claim?
   • After successfully linking your benefits profiles, please select 'Submit Claim' from the Home screen menu to submit your claim for the chosen profile and follow the on screen instructions. Please refer to guidelines on Reimbursement claims submissions for more details.
10. How do I search for nearest providers?
    • Once your Corporate/Insurance account is successfully linked, please select the 'Providers' menu to search for the nearest providers for the selected profile. Please refer to guidelines for nearest providers for more details
11. How do I view the status of my reimbursement claims?
    • After successfully submitting the claim for a specific profile, please select the 'Claims' menu to check the status of your claims. Please refer to guideline on View Claims Details & History
12. How do I know the status of my Guarantee Letter?
    • After Guarantee Letter issued, tap "Guarantee Letter" on the Home screen to check its status.
13. Can I update my bank account details?
    • Yes, you can. Simply reach out to your Human Resource Business Partner, and they will assist you in updating your bank account details.
14. Can I change my email address?
    • Yes, you can. Go to Settings > Account > Email to update your email address.
15. What should I do if I forget my password?
    • You can reset your password by clicking on the "Forgot Password" button on the login page, or by navigating to Settings > Account > Change Password.
16. What if I forget my username?
    • If you forget your username, please contact us at [e-mail] for assistance.
17. How do I upload a document again if I uploaded the wrong one?
    • To upload a document again, go to "Claims" menu, select the desired claim to go to the Claim Details page and click the "+" button in the Attachments section to upload the correct file.
18. How do I change language?
    • Go to Settings > Language > select the language that you preferred.
19. How do I unlink my card profile?
    • Go to Settings > Manage Profile > (then choose which card profile you want to unlik) > Edit > Unlink (red icon)
20. How do I delete my account?
    • If you’re thinking about leaving, we truly appreciate the time you’ve spent with us. To delete your account, please go to Settings > Account > Delete Profile and follow the on-screen instructions. Please note that this action is permanent and cannot be undone. If there’s anything we can do to enhance your experience, we’d love to hear from you before you go.