FAQ: Unable to Log In Using Certain Browsers on Android

• Why can’t I log in when using a custom browser on my Android device (e.g., LineageOS Browser)?
  Some custom or third-party browsers (like LineageOS Browser) may not fully support the security and authentication features required by our app’s login process. This may prevent you from signing in successfully.
• How can I fix this issue?
  To resolve the problem, please set Google Chrome or another supported browser (such as Microsoft Edge, or Firefox) as your default browser and try logging in again.
• How do I set Chrome as my default browser on Android?                               
  1. Open your device Settings.
  2. Tap Apps → Default apps.
  3. Select Browser app.
  4. Choose Chrome (or any other supported browser).
  5. Try logging in to the app again.
• Why does the app require a supported browser?
  Our app’s login feature uses secure web-based authentication provided by trusted browsers that comply with Android’s modern web standards. Some custom browsers may lack necessary support for cookies, redirects, or secure storage, which can cause login errors.
• Will this issue affect my data or account security?
  No, your data and account remain secure. This issue only affects the login process due to browser compatibility and does not impact your account information or stored data.